What's New


Have you received a Card Left?

You can now book a re-direct, redelivery or a collection online. Click on the Card Left icon on the E-services panel and follow the steps.

PBT Auckland Power outage

Power is back on and all systems are back to running as normal. Business as usual from here. Thanks for your patience.

PBT Auckland's power will be out from 11 am to 1 pm today, as we switch from the generator back to mains

We will be back online as soon as possible, and will update you once completed. The Auckland phone lines will be diverted to our other branches to help with any queries.

PBT Auckland power restored

The power was restored this morning at 06.30am. However, PBT were able to source and use a generator for some periods during the night.

Freight will be delivered today, however, please expect delays in the lower North Island and South Island deliveries. The team are working to recover the time lost.

If you are unable to track your deliveries please contact customer services or your account manager.

Thank you for your continued patience.

PBT Auckland power outage

PBT Auckland is experiencing a power outage and is currently offline. This may cause service disruptions.

We will keep you updated with information as it develops.

PBT VFC Update – 18th September 2019

PBT VFC Update – 18th September 2019

We would like to make you aware of a potential change in the PBT variable fuel charge (VFC) as a result of significantly increased fuel pricing uncertainty, which has been triggered by the recent attacks in Saudi Arabia.

During periods of reasonable fuel price certainty our approach is to set the PBT VFC charge at the start of each month based on MBIE diesel price data from two months ago. For example, October VFC would normally be based on August MBIE data. This approach provides clients the benefit of extended advice of what the VFC charge is likely to be.

During periods of significant fuel price volatility our approach is to set the PBT VFC at the start of the month based on MBIE diesel price data from the prior month.

Given the current uncertainty, we expect to base the October VFC charge on more recent September MBIE data. We will confirm the October PBT VFC charge on 30th September, however we feel it is appropriate to highlight this issue with you now.

At this stage we do not know the impact these events will have on fuel prices or how long price volatility might last for – we will update you again on, or before, 30th September.

Phone lines down

Update from Met Service for Snow

Lewis Pass (SH7) – up to 12cm Arthurs’s Pass (SH73) – up to 50cm Porters Pass (SH73) – up to 40cm Haast Pass (SH6) – up to 2cm Lindis Pass (SH8) – up to 12cm Further snow showers are expected after this time. Pls be safe out there

Road closures

SH7 - Hanmer turnoff to Springs Junction
(Lewis Pass)
Due to snow and ice, caution is advised

SH7 - Springs Junction to Reefton

SH73 - Arthurs Pass to Otira
Chains essential - Closed to towing vehicles

Latest Information on Picton Wharf Ferry delays

Colour your day

One week on from the tragic events that took place in Christchurch on Friday 15 March, PBT will be participating in the Christchurch Foundations fundraising initiative called ‘Colour your day’.

The ‘Colour your day’ movement will take place Friday 22 March and is designed to lift New Zealand’s spirits following these tragic events, with all funds raised being donated to the ‘Our People, Our City’ fund which will be used by the Christchurch Foundation to support the families and Muslim communities that have been affected by the tragic event.

Please don’t be concerned, if one of our team members is dressed in bright colourful clothing this Friday as we are encouraging all of our team to unite and participate in this event.

This is a great opportunity for New Zealand to connect, share and support one another during what has been a difficult time.

PBT Christchurch services

Christchurch is back to standard service times

Thanks to our teams and especially our Christchurch branch for their hard work, attitudes and support.

Kia Kaha.

Kaikoura Coast road and rail

Kaikoura Coast road open Thursday 29th November

There may still be delays as they continue road works and remove scaffolding that holds up rock fall netting

Wednesday 28th November - There has been a large slip north of Ohau point and SH1 Coast road has been closed south bound at Blenheim and north bound at Waipara.

Please be careful on the roads in this unpredictable weather, and bear with us while we work with these conditions.

We will keep you updated as it progresses.

Earthquake surcharge update

Firstly, we would like to thank you for your continued support, while we have worked with the conditions on SH1 via Kaikoura coast.

We are pleased to advise you that by continuously monitoring the conditions, we have been able to review our Earthquake Surcharge once again.

As a result, PBT’s Earthquake Surcharge will be completely removed effective Thursday 1 November.

We would also like to thank, all of our contractors and team who have maintained excellent service to the South Island throughout this period.

If you have any questions regarding this letter, please do not hesitate to contact your Account Manager.

***Update SH1 Plimmerton Road Closed Due to serious Truck crash


2018 New Zealand ShakeOut

As a socially responsible, and safety conscious business, PBT will be participating in the 2018 New Zealand ShakeOut at 9.30am on Thursday 18 October 2018.

PBT will be incorporating site evacuations with the National ShakeOut this year,  which unfortunately is likely to result in our call centers throughout New Zealand being unavailable for up to 20minutes on Thursday 18 October 2018 from 9.25am to 9.45am.

PBT would like to apologise in advance for any inconvenience and disruption this may cause our valued customers, the team will be working hard to ensure any disruption is kept to an absolute minimum.

For more information on the 2018 New Zealand ShakeOut, check out www.shakeout.govt.nz.


Earthquake surcharge update

We are pleased to advise you that by continuously monitoring SH1 via Kaikoura we have been able to review our Earthquake Surcharge once again. There is still ongoing weather related incidents and road works, causing some delays and closures. Pre-earthquake trip-times still remain unachievable, and the alternative route via Lewis Pass continues to be frequently used.

As a result, PBT’s Earthquake Surcharge will be reduced from the original $40.00 per tonne/$20 per m3 to $20.00 per tonne/$10 per m3 (minimum charge of $4.00), effective from Monday 10th September.

We will continue to monitor trip-times and route options and will update you as further operating improvements become consistently achievable.

If you have any questions regarding this letter, please do not hesitate to contact your Account Manager.


PBT E-Services will be offline this Saturday afternoon from 12:30pm to 11:30pm

PBT E-Services will be unavailable this Saturday afternoon from 12:30pm to 11:30pm for planned maintenance. If you require any E-Services during this time please contact PBT Customer Services on 0800 FORPBT (0800 367 728) We apologise for any inconvenience this may cause.

Auckland Regional Fuel Tax

As you may be aware, the legislative framework required to allow for a regional fuel tax in the Auckland region was finalised later yesterday. As a result, an Auckland Regional Fuel Tax (ARFT) of 10 cents per litre (excl. GST) will be introduced from this Sunday, 1st July 2018.

Over the coming weeks we will work to understand how the ARFT impacts our cost base and determine the most appropriate way to pass this tax onto our customers. Once we have done that, we will communicate directly with you, ensuring we provide you at least 2 weeks’ notice before passing this tax onto you.

Prior to then if you have any questions, please contact your account manager.

Waterman Capital invests alongside Peter Baker in PBT's future

Peter Baker will remain closely involved with the business as a significant shareholder. Peter will also remain on the PBT Board as a non-executive director, alongside existing director Chris Western as independent chairman. Peter and Chris’ continued involvement in the business is an important aspect of the change in shareholding. Dave Lovegrove has been appointed as the new CEO of PBT. Dave was previously CEO of Waterman investee company, Express Logistics, and more recently has worked as a Regional Director for the Australia - New Zealand and South East Asia global forwarding operations of Toll Group. Everyone within the PBT family remains committed to continuing to provide you with the highest level of service. We look forward to continuing to offer the market fast, convenient and trouble free national freight, courier and bulk movements. The investment by Waterman will support our ongoing investment in people, technology and customer service in order to meet the growing breadth and complexity of future supply chain demands. If you have any questions relating to these changes, please talk to your local PBT Account Manager or Branch Manager.

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